Returns & Exchanges | Alpha Industries

ALPHA INDUSTRIES, INC. RETURN/EXCHANGE POLICY

We hope you love your new Alpha Industries purchase! We are committed to our customers and the quality of our products.

HOLIDAY SEASON EXTENSION:

Orders placed between November 1, 2025 and December 31, 2025, are eligible to be returned or exchanged through January 15, 2026.

ELIGIBLE RETURNS FROM OUR WEBSITE:

You can return or exchange items purchased from our website within 14 days of delivery, as long as they meet these conditions:

• Unworn
• Unwashed
• Tags still attached

Once your return is approved, please send it back within 7 days.

Note: Shipping charges from your original order are non-refundable.

FINAL SALE ITEMS:

Some items are final sale and can’t be returned or refunded. This includes:

• Sale items
• Select collaborations
• Accessories (like hats, masks, and socks)
• Gift cards

VINTAGE ITEMS:

Vintage and Re:Supply items can be returned within 7 days of the order date, as long as they’re in original condition with tags still attached.

PURCHASED THROUGH J. CREW?

No problem! Just email us at customerservice@alphaindustries.com with your J.Crew order number, and we’ll send you a return label.

RETURNS & EXCHANGES FROM THE UNITED STATES

We now offer exchanges and shopping with a return credit! Here’s how it works:

• Exchange for a different size or color of the same style.
• Shop for a new style using your return credit.
• No $11 return label fee when you choose an exchange or shop with return credit.

RETURN OPTIONS:

• Use our pre-paid label for a flat $11 fee (waived for exchanges/return credit shopping).
• Ship it back yourself using your own insured, trackable method — no $11 fee charged (we still recommend creating your return in our Returns Portal first).

IMPORTANT TO NOTE:

• Start your return through our Returns Portal — we’ll guide you through every step.
• Be sure your order number is inside the box and on the shipping label.
• Exchange orders ship after we receive the original item.

RETURNS FROM ALL OTHER COUNTRIES

RETURN OPTIONS:

• Use our prepaid express return label by following the steps in our International Returns Portal.
• Print the Waybill and Commercial Invoice for your return.
• Schedule a pickup or drop off at your local office.
• Using our return invoice will ensure no additional duties or taxes are charged when your return reaches the U.S.

If you would like to arrange your own return shipping — send your return to the address below. In order for us to more efficiently process your return and refund, please include your original order number inside of the box with your return.

Alpha Industries, Inc.

Attn: Returns Dept.

1015 Maryville Pike

Knoxville, TN 37920

IMPORTANT NOTES:

• Initial shipping costs, return shipping costs, and any duties or taxes are non-refundable.
• Refunds will be issued to your original payment method once the return is processed.
• Please allow up to two weeks for processing after the return arrives.

INTERNATIONAL EXCHANGES:

• We do not currently support direct exchanges for international orders.
• If you need a different item, return your original item by following the steps in the International Returns Portal, place a new order separately, and we will refund your original order once the return is received and processed.